Help
Contact and support
The quickest way to get help is from inside the app. If you cannot use the app, write to us by email.
Last updated:
In the app
Open "Help and support" in the app to raise a ticket. Choose the topic that fits best. You can follow the conversation with our team there.
- Account and sign-in
- Verification
- Plans
- Payment and refund
- Safety
- Privacy
- Family Co-pilot
- Technical problem
- Something else
By email
- Support
- support@jeevanjodi.net
- Privacy requests
- support@jeevanjodi.net
- Child safety
- hello@jeevanjodi.net
- Grievance officer
- Yatin Thakur, hello@jeevanjodi.net
When you write, tell us the mobile number registered on your account so that we can find it. Please do not send passwords, one-time passcodes or identity documents by email.
Common requests
- I cannot sign in. Check that you are using the mobile number you registered with and that it can receive SMS. If you no longer have that number, write to support.
- Report a member. Use Report on the profile, photo, message or conversation in the app. We aim to review reports within 24 hours. See the community guidelines.
- A safety concern. If you are in immediate danger, call 112 first. Then read our safety tips and report the member.
- A child safety concern. See our child safety standards.
- Delete my account. Use Settings in the app, or the account deletion page.
- A copy of my data, or a privacy request. See the privacy policy.
- Payments and refunds. Paid plans are not on sale yet. See cancellation and refunds.
- A complaint that was not resolved. See the grievance officer page.
Who operates JeevanJodi
- Operator
- NioDelta Web Studio
- Registered address
- Nasik, Maharashtra, India