Cancellation and refunds

The free plan

Registering, building a profile, verification and the free plan cost nothing. There is nothing to cancel and nothing to refund.

No automatic renewal

• A paid plan runs for the period shown when you buy it and then ends.
• Plans do not renew automatically. We do not hold a payment mandate and we do not charge you again on our own.
• If you want to continue, you renew by making a new payment yourself.

Cancelling

• Because there is no automatic renewal, you do not need to cancel to avoid a future charge.
• You can stop using a plan, pause your profile or delete your account at any time.
• Getting engaged or married never leads to a fee or a penalty.
• Stopping early does not by itself create a refund. A refund has to be requested, as described below.

Asking for a refund

1. Make a request. Ask for a refund of a payment from the app, or raise a support ticket under "Payment and refund". Under our current settings a refund can be requested within 7 days of the payment. After that, contact support and we will look at your case.
2. Staff review. Every request is reviewed by a member of our staff against the refund terms shown on your plan when you bought it. Nothing is decided automatically.
3. Second approval. Larger refunds need approval from a second, different member of staff before they are paid.
4. Decision. We tell you the outcome in the app. If a refund is approved, it is sent back through the payment method you used. How long it takes to reach you depends on your bank or payment provider.

If a payment was taken but your plan was not activated, or you were charged twice, tell us and we will check our records against the payment provider's.

Purchases through an app store

If we offer purchases through Google Play or the Apple App Store in future, those purchases are billed by the store. The store's own billing, cancellation and refund terms apply, and refund requests for those purchases are made to the store.

Records we keep

Payment, invoice and refund records are kept as financial records even if you delete your account. See the privacy policy.

Your legal rights

Nothing on this page limits any right you have under consumer protection law.

Help with a payment

Write to support@jeevanjodi.net or raise a ticket in the app. If you are not satisfied with the answer, you can write to our grievance officer, Yatin Thakur, at hello@jeevanjodi.net. See the grievance page.

JeevanJodi is operated by NioDelta Web Studio.